IMPORTANT INFORMATION FOR YOUR TOUR

Please read the following information carefully as it will help answer all of your questions about our services and Cusco Machu Picchu tour

ARRIVAL TO CUSCO

We will greet you at the airport in Cusco and take you to your hotel. Please ensure that you inform us of your flight details at least 14 days prior to your arrival. Look for our representative holding a Glamping Peru Treks board at the arrivals terminal.

THE BRIEFING

Your briefing will take place in the comfort of your hotel, the night before your trek.

CAN I STORE MY LUGGAGE AT YOUR OFFICE?

Of course! During the Cusco to Machu Picchu Tour, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.

HOW TO BOOK THE TOUR?

FIRST, to book your Cusco to Machu Picchu tour, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click the link BOOK NOW.

Please, be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase an an entrance to Machu Picchu or the train without the following information:

• Personal information (your full name, exactly as it appears on your passport):
• Gender
• Passport number
• D.O.B. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of $525.00 USD per person in order to purchase your entrance to Machu Picchu and train tickets.  You can make your deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page.

WHAT ABOUT THE REMAINING BALANCE?

To avoid the excessive credit card fees in Peru, you can pay in cash at our office (we accept US dollars or Peruvian soles) in Cusco. We have many ATMs within the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but there is a 5.5% service charge, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account and use our email address glampingperutreks@gmail.com to complete the payment.

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Unfortunately, the answer is No. Once the tickets have been bought the government does not allow any changes, so we can’t change any departure date after the tickets has been bought. Tickets are also not transferable nor refundable.
*** If you cancel your Cusco to Machu Picchu Tour, the deposit is non-refundable!

DO I NEED MY ORIGINAL PASSPORT FOR THE CUSCO MACHU PICCHU TOUR

Yes! You have to bring your original passport as it is very important, in order, to gain entry onto trains, Machu Picchu and other sites. You must bring the same passport that you used to book with us from the start.

In case, you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit. We can change it when you get your new passport or have updated your name for a fee of $25 USD per person.  We must have a copy of your old and new passport to make the change.

If you do not wish to pay this fee, you will need to bring both your old and new passports to Peru.  You can enter Peru with your new passport but you will need to show both old and new passports to enter Machu Picchu and other sites.  If you do not have both, you will not be allowed enter into these amazing sites.

WHAT IS THE WEATHER LIKE ?

The weather is very unpredictable and it’s difficult to foresee. We recommend dressing in layers as it makes it easier to adjust to the various microclimates you will pass through.

WHAT ABOUT ALTITUDE SICKNESS 

In general, if you excerise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually takes between 1 to 2 day. Always consult your doctor before international travel.

We recommend the following remedies for altitude sickness: WATER, COCA TEA and OXYGEN (when needed). GPT trains all its guides to treat you for altitude sickness. For more detailed information on altitude sickness click this link: Altitude Sickness.

HOW MANY PEOPLE ARE THERE PER GROUP?

The maximum group size is 8 persons. Usually our groups are between 2-4 people. Glamping Peru Treks specializes in SMALL, PRIVATE groups while providing a personalized service.

ARE WE DROPPED OFF AT OUR HOTEL AFTER THE TOUR

Absolutely! Included in our packages is dropping you off at your hotel on the return from your trek or tour. If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too!

If you spend the night at Ollantaytambo before the trek, we wil pick you up there.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – the staff do appreciate it. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the tour.  It inspires excellent service and is an entrenched feature of the tourism industry across many Glamping Peru Treks destinations. Of course, you are free to tip what you feel is  appropriate, depending on your perception on the quality of service and the length of your tour. Remember, a tip is not compulsory and you should only give it when you receive excellent service.

ARE YOU SUSTAINABLE?

Yes, we are a local, sustainable & responsible tourism operator that incorporates universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.