Please read the following information carefully. It will help answer most of your questions about our services and tour.

ARRIVAL IN CUSCO

We will welcome you at the  airport in Cusco and take you to your hotel.  Please ensure that you inform us of your full flight details at least 14 days prior to your trek. Look out for our representative holding a sign with Glamping Peru Treks at the arrivals terminal.

THE BRIEFING

Your briefing will take place the night before the trek in the comfort of your hotel.

HOW TO BOOK:

FIRST, to book your  Machu Picchu Tours, we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click the link BOOK NOW.

Please be ready with the following information (FROM EACH PARTICIPANT in your group).  We cannot purchase an entrance to Machu Picchu or the train without the following information:

• Personal information (your full name, exactly as it appears on your passport):
• Gender
• Passport number
• D.O.B. (dd / mm / yyyy)
• Nationality

SECOND, we require a deposit of $316.00 USD per person in order to secure your departure. You can make your deposit by clicking on the VISA or PAYPAL symbols on the top of our home page or booking page.

WHAT ABOUT THE BALANCE?

To avoid the excessive credit card fees in Peru, you can pay in cash at our office (we accept US dollars or Peruvian soles) in Cusco. We have many ATMs within the historical center to withdraw money.  You can also pay by VISA or PAYPAL online but there is a 5.5% service charge, charged by VISA and PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account and use our email address glampingperutreks@gmail.com to complete the payment. 

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

Unfortunately, the answer is No. Once the tickets have been bought the government does not allow any changes, so we can’t change any departure date after the tickets have been bought. Tickets are also not transferable nor refundable.

*** If you cancel your 1 Day Machu Picchu Tour, the deposit is non-refundable!

DO I NEED MY ORIGINAL PASSPORT

Yes! You have to bring your original passport as it is very important, in order, to gain entry onto the Inca Trail to Machu Picchu and other sites.  It must be the same passport that was used to book with us from the start. 

In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport  or updated your name for a fee of $25 USD per person.  We must have a copy of your old and new passport to make the change.

If you do not wish to pay this fee, you will need to bring both passports to Peru with you.  You can enter Peru with your new passport but you will need to show both old and new passports, to be able to enter Machu Picchu or board the train.  If you do not have both, you will not be allowed to enter Machu Picchu or get on the train.

WHAT IS THE WEATHER LIKE

The weather is very unpredictable and it’s difficult to foresee.  We recommend you dress in layers as it will be easier to adjust to the quickly changing weather.

ARE WE DROPPED OFF AT OUR HOTEL AFTER

Absolutely! All tours and treks provide a door to door service. Included in our packages is dropping you off at your hotel when we return from your trek or tour. If you have booked your hotel in  Ollantaytambo or Urubamba, we will drop you off there too!
If you spend the night at Ollantaytambo before the trek, we will pick you up from there.

that you can book while you are acclimating to the altitude.  Check out our Day Tours on our homepage.

TIPPING

If you’re happy with the services provided, a tip – though not compulsory – the staff do appreciate it. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the tour.  It inspires excellent service and is an entrenched feature of the tourism industry across many Glamping Peru Treks destinations. Of course, you are free to tip what you feel is  appropriate, depending on your perception on the quality of service and the length of your tour. Remember, a tip is not compulsory and should only be given when you receive excellent service.

ARE YOU SUSTAINABLE?

Yes, we are a local sustainable & responsible tourism operator that incorporates universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect the local places and its people.